RAiN — Rivium AI Network

Refund Policy

Effective date: 7 November 2026

This policy sets out when you can get your money back for what you buy from Rivium Analytics Ltd on RAiN (Rivium AI Network). It forms part of our Terms of Service. Nothing in it takes away a right to a refund that the law gives you.

1. Workspace bookings

You can cancel a booking for a full refund if both of these are true:

  • it's within 7 days of paying for it, and
  • the booking hasn't started yet.

A booking that has started, or that was paid for more than 7 days ago, isn't refunded. You can still ask us to move it to another day.

To cancel, contact us with your booking code. Cancelling frees your seats straight away, and every check-in code on the booking stops working, including your colleagues' codes if you booked for a team.

2. Academy courses

You can refund a course yourself if both of these are true:

  • it's within 7 days of buying it, and
  • you've completed less than 25% of its lessons.

While you can, the course page shows Refund available until a date, with a Request a refund link under it. Full access ends straight away; your lesson progress is kept. The terms that apply are the ones in force on the day you bought, which are printed in your receipt email.

3. Implementation jobs

If we can't match your job, or you cancel it before it is matched, the payment is refunded in full. If delivered work doesn't meet the agreed scope, raise it through the project's quality review before approving.

4. Plans and credits

  • Business and expert plans. Cancelling stops future renewals. Fees already paid for the current period aren't refunded.
  • Job-response credits. Purchased credits aren't refunded once they're added to your account, and have no cash value.

5. How a refund reaches you

A refund goes back the way you paid:

  • Online — to the same card or account, through our payment provider, Paystack. Your bank may take a few working days to show it. We can't send it anywhere else, so a refund can never be redirected to another account.
  • At the desk, by POS, bank transfer or cash — handed back the same way by reception.

6. Changes to this policy

We may update this policy from time to time. We will post the updated version here and revise the effective date above. A purchase is covered by the policy in force on the day you paid.

7. Contact us

Questions about a refund? Email support@rain.com.ng or open a ticket at https://docs.riviumanalytics.com/portal/tickets/new.

Last updated November 7, 2026.