Changes, cancellations and refunds

Moving or cancelling a booking

Get in touch with your booking code and we’ll sort it out. Reception can move a booking to another day, change how many seats are on it, or cancel it entirely.

Cancelling frees the seats immediately, so if you know you’re not coming, telling us early genuinely helps someone else get in.

Refunds

Paid online by card? The refund goes back to that same card. Paystack returns it within a few working days — we can’t send it anywhere else, which is deliberate: it means a refund can never be redirected to another account.

Paid at the desk — POS, bank transfer or cash? We hand it back the same way you gave it to us. That’s reception’s job, not something the website can do.

What happens to the codes

Once a booking is refunded or cancelled, every check-in code on it stops working — including your colleagues’ codes if you booked for a team. Worth a message to them so nobody arrives to a tablet that turns them away.

If you didn’t pay

A booking you started online but didn’t pay for releases its seats after about ten minutes, so nothing is stuck and you owe nothing. Just book again.

A booking reception held for you on the phone stays held — it won’t evaporate while you’re in traffic. If your plans change, tell us so we can release the seat.

Fixing your details

Wrong email on the booking, or a mistyped phone number? Reception can correct it. That matters more than it sounds: your code and your reminder both go to whatever is on the booking, so a typo means they go nowhere.