Frequently asked questions
General
| Question | Answer |
|---|---|
| What is RAiN? | A managed service that delivers AI implementation to businesses through vetted experts, and structures + quality‑checks the work. See What is RAiN?. |
| Does RAiN run the AI for me? | No. RAiN implements AI in your own tools (WhatsApp, website, automation, dashboards) using a vetted expert, and quality‑checks the work. |
| Is it only for Nigerian businesses? | RAiN is built for the Nigerian SME market first, with local‑friendly onboarding and communication. |
| How much does it cost? | Pricing depends on the project scope. You'll see it during matching. |
Accounts & sign‑in
| Question | Answer |
|---|---|
| How do I sign up? | Choose Find an AI Expert or Become a Expert, enter your name, email, and a password, then confirm with the emailed code. |
| Why do I get a code every time I sign in? | It's a second security step (2‑factor). Even if someone learns your password, they can't get in without the emailed code. |
| Can I use the same email for two accounts? | No — one account per email. |
| I didn't get my code. | Check spam, then use Start over to resend. Codes expire after ~10 minutes. |
| Can I change my password? | Yes — Settings → Password. |
| Can I be both a business and an expert? | Yes — complete one path, then start the other; both attach to one account. |
Onboarding & the guide
| Question | Answer |
|---|---|
| What is the voice orb? | That's Rain, your guide. It can read each question and its options aloud and walk you through sign‑up. |
| Do I have to use voice? | No. Choose "I'll do it myself" for a quiet, text‑only flow, or switch any time. Typing/tapping always works. |
| Can I stop and continue later? | Yes — your progress is remembered. You can also Cancel to erase everything and start over. |
Matching & projects
| Question | Answer |
|---|---|
| How am I matched? | RAiN's team reviews your profile and assigns a verified expert for the right package. |
| How long until I'm matched? | It varies; you'll see a status on your dashboard and be notified when an expert is assigned/accepts. |
| What are milestones? | The 8 stages of delivery (intake → audit → design → setup → testing → training → launch → optimization). |
| What does "Needs revision" mean? | RAiN's QA sent the work back to the expert with notes to fix before completion. |
| Who checks the quality? | An admin/reviewer runs a QA review before any project is marked complete. |
Experts
| Question | Answer |
|---|---|
| How do I get verified? | Complete the expert questionnaire; RAiN reviews your profile and sets your verification status/tier. |
| How do I receive work? | Accept Match requests on your dashboard — accepting creates a project. |
| How do I submit work? | Tick milestone checklists, upload evidence + a handover doc, then Submit for QA. |
Payments
| Question | Answer |
|---|---|
| How do payments work? | You pay RAiN for your project through secure Paystack checkout. RAiN pays the expert who delivered it as a subcontractor; experts are paid to their bank. |
| When do I pay for a job? | Upfront, when you post it — before an expert is matched. Pay under Payments; once it clears, RAiN matches an expert and starts work. If we can't match it (or you cancel before matching), you're refunded to your card. |
| Where does my payment go? | You pay RAiN one all‑inclusive price for the project; RAiN pays the expert who delivered it. |
| Is there a stored RAiN account? | No. There's nothing to preload — you pay for each project directly through Paystack checkout, and your Billing page shows each project's payment status. |
| Do I need to save a card? | No. Your card is saved automatically the first time you pay; you can also add one under Settings → Payment method. We never store full card numbers. |
| How do experts get paid? | RAiN pays experts as subcontractors via Paystack transfers. Experts see payout records under Earnings; link a bank under Settings → Bank account. |
| What are job‑response credits? | Free‑plan experts get 5 credits and spend 1 to accept or decline a matched job; you can buy more or upgrade for unlimited responses. |
| Do you offer paid plans? | Yes — optional monthly plans for businesses and experts add features like priority matching, featured placement, analytics, and lower fees. See Settings → Plans & billing. |
| Can I get an invoice/receipt? | Yes — every project fee has a downloadable invoice that becomes a paid receipt once approved. |
The Rain assistant
| Question | Answer |
|---|---|
| What can I ask Rain? | How RAiN works, your project status, what to do next, where to find settings, and more — by voice or text. |
| Can Rain change my account? | No — it informs and guides; it doesn't make changes for you. |
Still need help?
Open Ask Rain on your dashboard, or contact the RAiN team.